Customer Reviews
Our customers love the quality flooring and service they receive. Learn more about the fantastic experiences they've had.
David Stroud
a month agoI felt abandoned after the sale was done. Jim Conner was very nice and willing to help up until I signed that the work was complete. I've been asking for nearly a month just to get the warranty information for my floors and have been told that I would get it multiple times, but I still haven't. The floors are beautiful and I am very happy with the product, but I feel like a sale and not a customer.
AbdulShahid Charles
4 months agoGreat hospitality, no one was there to help him so I started then they showed up and took over nice people
AbdulShahid Charles
4 months agoGreat hospitality, no one was there to help him so I started then they showed up and took over nice people
Jackie Dotson
6 months agoWe had a large portion of our flooring done by this company. They had plenty of selections and varieties and the payment options were flexible. The work turned out to be pretty good and it was done quickly. There are a couple of questionable spots in the floor but I have read up on how to correct the issues we experienced. These came months after the flooring was done so just be on the lookout for things like that and you probably need to do that with any flooring company you go with. I would visit them again if I was considering flooring options.
Timothy Joseph
7 months agoTimothy Joseph
7 months agoJanet Dunavin
2 years agoI just want to share that River city flooring has completed my installation I could not be happier Brian Bentley went above and beyond he seen I was happy to the very end I would like to thank everybody that worked so hard to complete the job
ray Bowen
2 years agoGreat carpet good estimator friendly service .
Dave Miller
2 years agoWe were "in a fix" with our attempts to replace 3 tiles in our bathroom. We checked with Lowes, Home Depot, and local tile stores where we live in Montgomery, AL with no luck. We visited relatives in Pocahontas and heard about River City Flooring in Jonesboro. Am I glad we did. Wow! Incredible service! Talk about personal, sincere customer care! Brian is incredible. His attentive, kind consideration and assistance were so refreshing. He located 3 types of tiles that were just the color and style we needed. He literally rescued us from having to do something more extensive. The next time we need to do a tile or flooring project, we most definitely will be going to River City Flooring!
derek patsey
2 years agoBentley was extremely helpful with my tile needs. I was very satisfied with the wide range of flooring selections available.
Keith Hoelzeman
2 years agoWe needed to replace our hardwood, carpet and tile in our house. We worked with Terry and his team to find the right options for our budget. The team of installers was quick and professional (they even finished the job a day early).
Abbi Alloway
2 years agoThis company is awesome! Bentley has great customer service, responding to me immediately, on big or small projects. He is so kind and makes sure his work is right and that the customer come first, and that is hard to find these days. Go to this company for any tile needs, you won’t be disappointed!
Liz Steel Goss
2 years agoHired Bentley's team to do a house for us and they really underpromised and over delivered! We received a great quality carpet and they were able to install right on schedule. Everything came together as planned and we would highly recommend them!!
Kristy Walker
2 years agoLove the new management! Thanks, Keith! I was very pleased with the customer service and quality product from River City Flooring. When I needed new flooring, I contacted several places by phone to compare pricing. I was usually met with resistance to quote any pricing without an initial appointment to select flooring in store and measure my home. River City Flooring was different. They were able to give me a labor quote over the phone and scheduled a convenient time to offer me a free home measurement. The salesperson was genuine and really listened to what I wanted and could afford. I never felt pressured to buy (however I was tempted to redo my bathroom after visiting their showroom!) Once I decided on my flooring, all costs were presented before I made my purchase. The Mohawk vinyl planks I ordered arrived sooner than expected. The flooring was installed at a quick pace and the crew was considerate of myself, my home, and my belongings. My home is absolutely beautiful with this upgrade. I would definitely do business with them, again!
Julie Strickland
2 years agoI purchased a house in Jonesboro and after the house closed, I contacted Bentley at River City Flooring and he arranged with me time to install and look at flooring ahead of time. When I got to Jonesboro he had great products and great prices. I chose a carpet and ended up having to get some laminate because it was too messed up in the house to save. They also installed baseboards for me after I left Jonesboro. He was easy to work with and I would use again for every house.
Justin Smith
2 years agoBentley was amazing. The team at River City Flooring handled carpet, luxury vinyl flooring, and installed baseboards. They were honest, helped select colors from a great selection, and had an amazing price for quite a bit of work. The prices and customer service couldn't be beat. I would River City Flooring to anyone, the are simply the best!
David James
2 years agoExceptional service and timing on all of our floors for all of our properties. If I can help it I won’t go anywhere else!
Jaime Laird
2 years agoBentley was super helpful. We got around 3000 sq ft of floor here for our home and love it. We get compliments on our floor regularly.
Wanda Wall
2 years agoBentley was wonderful to work with. He helped me pick out the floor I thought I wanted until they had started putting it down and then discovered it was not what I thought it would be. He exchanged the floor for some more and was so kind about everything. I love my new floor and would recommend this company to anyone looking for a remodel of any kind. Great company and people to work with.
DONNA SYLVIA
3 years agoI love the flooring, fast and very high quality installation
Alynn Cleveland
3 years agoDavid Schueler
3 years agoInstallation was great. Floor looked awesome.
David Schueler
3 years agoInstallation was great. Floor looked awesome.
Julia Caradine
3 years agoThank you so much River City Flooring/Jerry for your assistance in picking out the best flooring for our needs and the Crew of gentlemen that removed carpet and installed new flooring in two rooms and a staircase! We are very pleased with the flooring quality and excellent installation service. The Crew were professional, polite and thorough. The flooring joined nicely with existing tiled rooms as well as rooms with original wood flooring. Thank you again!
Philthy McNasty
3 years agoFriendly staff nice selection of flooring.
Rajeana Wallace
3 years agoJerry and Andy will take care of you. Great job. Easy to work with and great customer service. Thank you for making my house look amazing.
Jaime Cole
3 years agoI highly recommend River City Flooring! Every employee there, is knowledgeable and caring. The guys that came and ripped up old flooring and the guys that came and put down the new, were all extremely professional. If you're looking for a company to help you with the new floor process, go see River City Flooring!!
Tammy Worm
3 years agoTammy Worm
3 years agoCame into the Conway store to look for new carpet for our house. We were greeted by Tim and Mary. Both of them were so helpful. I had a really hard time deciding on style to fit my budget. They were so patient with me. I highly recommend them and will be using them for future projects! Thank you again
Elizabeth Leach
3 years agoTim and Mary are awesome! Very knowledgeable and professional!
Elizabeth Leach
3 years agoShelly Davis
3 years agoTim is very knowledgeable and helpful. Mary is very friendly and both were easy to work with.
Shannon Graham
3 years agoTim and Mary are both very helpful and knowledgeable!!
Shannon Graham
3 years agoShelly Davis
3 years agoSarah Scott
3 years agoWhitney Roberts
3 years agoLacy was absolutely perfect. She really listened and understands what my needs are and the vision I want my flooring to make. She made this whole process of picking out flooring really fun. Her energy has made me super excited to see what the final results will be.
Ronald Wise
3 years agoBentley was very knowledgeable. he was so helpful in getting my daughters flooring for her new house great product and good price.
Bubba Harlan
3 years agoBentley at RIVER CITY FLOORING was so helpful and nice. He helped me choose a flooring that looks good and was in my price range. He was very knowledgeable and easy to work with and took care of everything for me. Flooring came in on time and the process went very smoothly. I would highly recommend Bentley and his staff to my friends and family for their flooring needs. Thanks so much for all of your help! Polly Harlan
Julia Caradine
3 years agoThank you so much River City Flooring/Jerry for your assistance in picking out the best flooring for our needs and the Crew of gentlemen that removed carpet and installed new flooring in two rooms and a staircase! We are very pleased with the flooring quality and excellent installation service. The Crew were professional, polite and thorough. The flooring joined nicely with existing tiled rooms as well as rooms with original wood flooring. Thank you again!
Philthy McNasty
3 years agoFriendly staff nice selection of flooring.
John Hawkins
3 years agoI was needing a few tiles cut for my bearded dragons enclosure. Bentley the store manager gave me tiles and cut them perfectly!! 10/10 recommended!
Allison Carson
3 years agoSúper profesional and great job!
Nancy Reed
3 years agoVery satisfied with my flooring and employees. Would highly recommend and will use in future purchases!
Tom DeMarco
3 years agoThe staff and ownership were very helpful with the purchase and scheduling installation I would highly recommend them
Savannah Walker
3 years agoWe looked all over town for luxury vinyl plank flooring and hadn’t felt confident until we walked into River City Flooring. They were able to stay within our budget, get us exactly what we wanted, getting it in on time, while being very friendly and putting in the floor fantastically! It felt like a family doing business with River City and we are super happy with the results! I will 100% recommend River City Flooring to anyone looking for great quality product.
Jaime Cole
3 years agoI highly recommend River City Flooring! Every employee there, is knowledgeable and caring. The guys that came and ripped up old flooring and the guys that came and put down the new, were all extremely professional. If you're looking for a company to help you with the new floor process, go see River City Flooring!!
Carol Schreiner
3 years agoThey were awesome in working with us and getting us the price that worked great with our budget. The work ethic with the staff is amazing.
Christina Nanney
3 years agoKatrina Hightower
3 years agoVery friendly staff, they go above and beyond to meet your needs... They listen to your ideas and help you bring your ideas to life.I am glad we chose River City Flooring and I can't imagine going anywhere else, they also have great pricing. I look forward to working with them on my next project. Choosing River City Flooring will not leave you disappointed, Thank you Bentley
Rajeana Wallace
3 years agoJerry and Andy will take care of you. Great job. Easy to work with and great customer service. Thank you for making my house look amazing.
Tina Stonge
3 years agoLove my flooring..I have vinyl plank love it is easy to clean and water proof. DEFINITELY recommend it ..They did it fast and cleaned up to. Very Happy 😊
Scott & Andrea McAdams
3 years agoGreat prices and fast and friendly service!! Worked had to meet our needs on short notice! Highly recommend.
Brenton Bryant
3 years agoGreat service and prices. Bentley went above and beyond to meet our last minute need.
Jameson McFadden
4 years agoHighly recommend this place! Bentley goes way above and beyond to make sure I get exactly what I’m looking for every time. They have a huge selection and I never feel pressured to buy something I don’t want. Will continue to use Bentley for every project I do!!
Charlie Wood
4 years agoMyself along with two other customers pulled in about 30 minutes before closing last Saturday. Everyone was waited on with no rush whatsoever. Great prices and outstanding customer service. Never expected the hands on customer service approach with the pricing I received. Will definitely be back. Thanks Bentley for all of your help!
lsmith0287
4 years agoI had a crack in the fiberglass shower that came with my home. I contacted a contractor to tile it and he quoted me at $7000. Rebath was no better. I stopped by River City Flooring, who quoted me at $3000! The work was completed in less than a week and my new shower looks great. I will definitely use River City Flooring again.
Lex Woodall
4 years agoBentley was so helpful. He helped me pick out beautiful flooring for my new home. Thanks again!
Moon gurl
4 years agoNice selection of flooring and great customer service.
Delorse Croissette
4 years agoAbsolutely great service. Knowledgeable and the best prices in town.
Christopher Dollard
4 years agoGreat customer service and tons of options.
pat fountain
4 years agoVery friendly n helpful
Kenneth Glasscock
4 years agoRiver City Flooring of Conway removed old tile floor in my kitchen and laid new tile with every tile exactly level with all adjoining tiles and chose individual tile pattern variations to make overall floor consistent.
Delorse Croissette
4 years agoAbsolutely great service. Knowledgeable and the best prices in town.
Jason Sierota
4 years agoThis company is so good that I am hoping to make a career out of working with these guys!
Kirk Freeney
4 years agoVery helpful and friendly. They will walk you through your flooring options so you can choose what best suits your needs. They have help me a couple times now, and I have yet to be disappointed. Thanks James Caraway and River City Flooring!
Keith Hoelzeman
4 years agoJason helped me pick out new wood, carpet and tile for my house. He was very helpful, and years later the products all still look great!
Amos Murphy
4 years ago10/10 recommend to my family and friends! Great people doing great work! The process was very easy, they took care of it all! Very professional!
Savannah Hughes
4 years agoSuper friendly staff and the best prices on quality flooring. I had been to FIVE other flooring places in town looking for waterproof laminate or luxury vinyl plank and River City had the best prices on all of them, and a great selection! Bentley even stayed after closing time to help me and was extremely knowledgeable about each brand. Will definitely be using them for any renovations in the future!
Shannon Riley
4 years agoGreat customer service and price! I would definitely recommend!!!
pat fountain
4 years agoVery friendly n helpful
Christopher Dollard
5 years agoGreat customer service and tons of options.
Desiree Barnett
5 years agoGood selection great sales on buildings with variety
NICHLAUS Vetor
5 years agoDesiree Barnett
5 years agoLots of flooring
John
5 years agoKeith Hoelzeman
5 years agoSh It
5 years agoDick Richards
5 years agoRay Bowen
5 years agoJust had carpet installed good price good installer carpet was a decent price didn't put any add on in the bill it was all good will use them for other properties
John
5 years agoJoe
5 years agoNice place friendly employees. Thay really have a beautiful verity to choose from, when I need flooring I will be choosing this place. But I was there to rekey locks commercial grade for them.
NICHLAUS Vetor
5 years agoDesiree Barnett
5 years agoGood selection great sales on buildings with variety
Desiree Barnett
5 years agoLots of flooring
Sh It
5 years agoJon Langford
5 years agoVery friendly service. Ability to take check out product to see in home. Will definitely use in the future.
Dick Richards
6 years agoKeith Hoelzeman
6 years agoJoanna Wallace
6 years agoGreat team of people, felt right at home. They were very helpful and prices were very comparable.
Stephen Gessner
6 years agoPerfect costumer service with very skilled installers. Great Experience!!!
Joseph James
13 years agoGreat customer service and excellent craftsmanship!!